Blogs Posts on "It Service Management"

Service Management: Minimizing and Avoiding Downtime by Gurl About Town on Oct 1, 2009http://www.ibm.com/software/tivoli/governance/servicemanagement/?cm_mmc=agus_itmbitivv_20090810-usitv021-_-n-_-am1-_-bAdrian Mitu, of IBM, discusses the importance of service availability and performance. Companies today face three types of challenge...

Service Management Software: Making more informed security decisions by Gurl About Town on Oct 1, 2009http://www.ibm.com/software/tivoli/governance/servicemanagement/solutions.html?cm_mmc=tivv-usitv021-_-n-_-cp1-_-bCalvin Powers of IBM speaks about issues of security surrounding IT governance, risk, and compliance. IT security managers can make smart...

Business Service Management and its Benefits by Tevron - Application Monitoring - IT Solutions on Sep 23, 2009Business Service Management (BSM) helps businesses in understanding how IT services can be used, benefited from and improvised. Through Business Service Management, IT managers can monitor applications so that they can foresee and deal with applicati...

Performance Testing: 3 Tips To Effectively Test Application Performance by Tevron - Application Monitoring - IT Solutions on Sep 9, 2009Application performance testing is undertaken by companies to determine the performance, availability, speed and reliability of applications. IT departments usually undertake performance testing to note how applications perform under different typ...

Application Monitoring: Types Of Solutions Available by Tevron - Application Monitoring - IT Solutions on Aug 28, 2009Organizations in literally all industries today undertake application monitoring for knowing the performance of applications which are critical to their functioning. Through application monitoring tools, an IT administrator can not only know applicat...

Monitoring Blackberry Enterprise Server Availability with Serio IT Service View by Serio IT Service Desk & Helpdesk Blog on Jun 29, 2009If you or your colleagues receive work emails through Blackberry handhelds, the chances are your company is using a piece of software called Blackberry Enterprise Server (BES). BES provides the link between your company’s mail server (e.g. Micr...

ITIL V3 Manager Bridge Exam by Serio IT Service Desk & Helpdesk Blog on Nov 7, 2008I’ve spoken to a couple of people today who are planning to take the ITIL V3 Manager Bridge Exam (I blogged about exams back in 2007). Vinod Agrasala has recently taken (and passed) the exam and has written a few tips for those taking the exam.

Are we all going to Disappear in a Cloud? by Serio IT Service Desk & Helpdesk Blog on Nov 7, 2008Is someone in their 40’s old for the IT industry? Maybe. Whatever the answer to that is, whenever someone says ‘[insert technology here] will revolutionize the way companies use technology and IT departments work’ my immediat

Being Seconded to User Groups by Serio IT Service Desk & Helpdesk Blog on Oct 27, 2008I’m prompted to write by this post by Jeff Dray over at Techrepublic on the subject of getting out and about once in a while - working temporarily in other (end-user) departments and locations. My own experience is it can be very worthwhile, pa.

ITIL V3 Business and Technical Service Catalogs by Serio IT Service Desk & Helpdesk Blog on Oct 8, 2008One of many areas of change and development in ITIL V3 has been the Service Catalogue, something that I’m going to blog about today. This post is targeted at those new to Service Catalogues, and I hope I’ll make the standard text somew