Latest Blog Posts for Health Care Strategist

• Why Change Happens, Or Not
  on Apr 20, 2015 in Change vision
  From LinkedIn:...
• Another Day, Another App, Another Satisfied Customer
  on Apr 20, 2015 in Cool Stuff Innovation IT Retail Technology
  How might health care providers use technology to turn customers' mobile phones into information displays and ordering devices? A few years ago, the NY Times outlined how retailers are doing it..."(Designer Norma) Kamali is at the forefront of a t...
• Is Healthcare Exploitative And Extractive?
  on Apr 3, 2015 in economics Outcomes value
  I've had this post sitting around in draft form for far too long and it's time to get it off my chest.Several years ago, MSNBC commentator Dylan Ratigan interviewed Umair Haque, author of The New Capitalist Manifesto: Building a Disruptively Better B...
• Does Your Strategy Account For the Future?
  on Apr 3, 2015 in Competitors Forecasts strategy Trends
  "Your rearview mirror is so small and your windshield is so large because what lies ahead is much more important than the past." (@CHRISVOSS)What can we say about the future?  It's uncertain and the end is always near. (Jim Morrison)  The f...
• Behind Every Resume Is A Potential Customer...and Karma.
  on Mar 31, 2015 in business growth HR
  I recently heard from an executive colleague who, thanks to a merger, found herself looking for her next opportunity. Her story, probably depressingly familiar to many of you, was all about the big black hole of rudeness and non-responsiveness that...
• The Answer For Lower Healthcare Costs Is...
  on Mar 30, 2015 in EMR PatientExperience Primary Care Service Quality Startups Venture Capital
  ...Customer Service. From the New York Times: Seattle's Iora Primary Care is a new model of primary care, seeking national scale and venture capital funding.  Though the ambition may be outsize, the concepts are not new. Daily team huddles. Heal...
• on Mar 30, 2015 in Ambulatory Care Primary Care Think Different
  "We decided in 2005 that no hospital executive could apply to work in this (ambulatory) company. We wanted entrepreneurs who were more open to a different way of providing healthcare services. That has been very, very successful."--Dan Wolterman,...
• The FCC, Net Neutrality and Hell
  on Feb 26, 2015 in I'm Just Saying
  It's difficult to see the FCC's Net Neutrality decision as anything other than an anti-Comcast vote. Maybe I'm unique, but I side with companies making my life easier and better - Google, Amazon, NetFlix, e.g., and against companies making my life...
• Becoming Consumer Friendly In Five Easy Steps...Or Not
  on Feb 6, 2015 in Engagement PatientExperience Service Quality
  An article at hhnmag.com offers 5 steps to becoming more consumer friendly.If you still think there's a secret sauce to your hospital becoming more "consumer friendly," these 5 steps are as good a place to start as any.  Unfortunately, it's a li...
• Disrupting Healthcare - 2013's Best
  on Dec 31, 2013 in Innovation
  From Leah Binder in Forbes: "The Best Disruptive Writings Of 2013 -- Health Care Edition" From Helen Bevan: Rocking healthcare's boat while staying in it: how to succeed as a radical in healthcare.

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