This blog focuses on the importace of high quality service, ways to improve it, companies' success stories as well as our everyday real life stories related to the topic.

Owner: Tatiana_Captari

Listed in: Marketing

Language: English

Tags: customer, client, service, experience, sales

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Latest Blog Posts for Customer Service

  • Win-win
    on Jun 27, 2015
    Airlines, similar to hotels, sometimes overbook their flights. Usually there is a percentage rate of clients who do not show up. But every rule has an exception.Could be an unpleasant scenario- but I loved how Lufthansa deals with it. In a short peri...
  • They are not very friendly here
    on Jun 16, 2015
    Weihenstephan, FreisingIt is already a tradition to go with the guests visiting us in Freising to the  restaurant of the oldest brewery in the world . The place has a special flavour. Very spacious, traditional and positively loud with happ...
  • "I will make an exception for you"
    on Jun 11, 2015
    Same words may evoke different feelings. It all depends on the tone of voice and the expression they are pronounced with.  Example: To assure a standard level of service and higher efficiency companies set rules and procedures. But if a sit...
  • Lost and Found
    on Jun 10, 2015
    Case A: In January my parents were on vacations in Czech Republic (Marianske Lazne), and one of the days made a city trip to Prague. It was beautiful and sunny. Only few days later, on the way to Moldova, my mom realised that she lost her sunglasses,...
  • The person in front of youWhile mostly focusing on how we are being treated as clients it is worth looking at our interactions from another side as well. How do we treat the people offering us a service? Do we take any time and emotional effort to make those who take care o...
  • Making the best choice
    on Jul 14, 2012 in professional help choice advice questions
    The famous Jam experiment is frequently used to prove that too much choice makes customers unhappy. But maybe, the problem is not about having too much choice, but rather having too little chance to learn about the options.In a big variety of choice,...
  • Customer-Centric Journey
    on Jun 18, 2012 in relationship customer centric
    Customer centricity… Almost every business claims to be customer centric. This is one of the terms which almost everybody uses, but very few can tell what does it really mean. A very good explanation and a tip to find out, how customer centric your...
  • Transfer service... and a bit more
    on Mar 28, 2012
    Madeira is a wonderful place to visit and spend holidays. Andwhat absolutely adds to the experience there are the local people. For manyyears the main income source on the island is tourism. As a result it has anamazing service culture! It started wi...
  • Interview: Helping customers to avoid wrong choices
    on Feb 11, 2012 in help Trust solution advice shop
    A photographer (, an artist, a traveller, a dreamer….  and a sales person in a travel shop-Taking in considerations everything you do, what brought you to a travel shop?-Well, I understood for me that I need time to develop as...
  • Cut services to “punish” customers
    on Jan 18, 2012 in reaction story
    During the session of Interactive Marketing Steven Van Belleghem  shared a small story:“Talking about a simple example: car wash. I must admit that once in a while, after I go out of the wash tube, I take a towel to keep the car clean and...
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