Latest Blog Posts for customer service blog

• Customer experience vs customer service
  on Apr 7, 2014 in best customer service customer experience
  Customer experience vs customer service: a war of words?The debate rages on between supporters of customer experience and fans of customer service. The former argue that customer experience is holistic, it covers the whole range of interactions betwe...
• Go beyond omnichannel customer service
  on Jan 29, 2014 in omnichannel customer service
  After a long period of decline, the use of the word 'omni' in English literature seems to be on the up. The same can be said in the field of customer service where omnichannel has become the buzz word, with the intention to offer a seamless service a...
• Service without restrictions
  on Jan 15, 2014 in best service web based customer service
  For customers, the notion of best service might only become real when all restrictions surrounding classic service delivery have been removed. No opening hours, endless availability of products in all shapes, colours and sizes, no queues, free parkin...
• Customer service culture
  on Jan 13, 2014 in best service customer service culture
  Customer service cultureEstablishing the right customer service culture is a vital part of any customer service policy and a pre-requisite for delivering the best service possible. Companies want to make sure that their employees behaviours are condi...
• Best customer service
  on Jan 13, 2014 in best customer service best service
  Best customer service formulaThe recipe for best customer service has never been published yet many organisations claim to know the secret formula. By performing a key word density analysis on a number of relevant pages we have come up with the secre...
• Customer service week 2013
  on Oct 31, 2013 in customer service celebration customer service week
  It is customer service week 7-13 October 2013. Time to celebrate.Surely this week is an opportunity to communicate to your employees and customers and ask then to join in a celebration of customer service. Only a few days to go so if you have not pla...
• Treat your customers like Royalty
  on Sep 20, 2013 in customer relationship management
  Treat your customers like RoyaltyShould you treat all your customers like Royalty? We have written previously about whether to offer a standard customer service to all or tailor it to individual customers or group of customers. The debate rages on as...
• Customer service: could your reputation go up in smoke?
  on Sep 3, 2013 in customer engagement customer feedback
  Customer service reputationOne critical aspect of good customer service management is to be well aware of all the smoke signals sent by customer though all available channels including social media. If they are carefully monitored, captured and acted...
• Customer service at low tide
  on Aug 1, 2013 in customer service design
  Customer service at low tide"Only when the tide goes out do you discover who's been swimming naked". This quote from Warren Buffet says it all. It can easily be applied to the field of customer service and every organisation should anticipate predict...
• BIG DATA and customer service
  on Aug 1, 2013 in data improve customer service
  BIG DATA and customer serviceBig data and customer service are definitely becoming the in-topics in the digital industry and there association is also increasingly linked with the ability to improve customer service. Capturing the data, harnessing th...

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