Latest Blog Posts for The Process Ninja

• Tell Us Who You'd Like To Hear on Our Process Gurus Podcast!
  on Feb 5, 2015 in BPM Customer Experience
  We're going to be starting a series of podcasts featuring the top process / customer experience gurus in the world. We'd like to know who you would like to see our CEO Craig Reid (The Process Ninja) interviewing. Please leave a comment and we'll do...
• Number 72 In The Queue, Your Call Is Important to Us
  on Jan 5, 2015 in Broken Processes Communication Customer Experience
  There I was sitting in the queue and the robot spoke to me. "You're number 72 in the queue, your call is important to us. Your estimated wait time is 21 minutes".
• Introducing The Process Improvement Group Consulting Power Hour - Limited Time Offer
  on Nov 25, 2014
  We're frequently asked by people all around the world for advice on business process management and business process improvement and we also recognise that not everyone wants to hire a consultant for an extended period of time. To solve this problem...
• Process Improvement Success at ANZ Bank
  on Oct 2, 2014
  Thanks to our friends at PEX Network we're happy to be able to share the following article with you. Download ANZ's Process Success Regards, The Process Improvement Group...
• How Australia’s largest customer-owned bank will originate an extra $12 million of Personal Finance annually through BPM
  on Sep 29, 2014 in BPM
  Thanks to our friends at PEX Network we're happy to be able to share the following article with you. Click here to download "How Australia’s largest customer-owned bank will originate an extra $12 million of Personal Finance annually through BPM" R...
• The Process Revolution - Slide Pack Now Available
  on Sep 24, 2014 in Agile BPM BPM Software BPMS CEM Method Customer Experience Innovation Outside-in Process Improvement
  Our CEO Craig's slide pack from his presentation "The Process Revolution" is now available for download below. We think that some of the slides would make great posters to inspire process revolutions in organisations everywhere!
• Process Improvement Group CEO Craig Reid's Presentation "The Process Revolution" at Building Business Capability, Sydney
  on Sep 22, 2014 in Agile BPM Networking BPM Software BPMS Customer Experience Innovation My Services Outside-in Process Improvement
  For those of you unable to make Craig's presentation a few weeks ago at Building Business Capability, Sydney, I hope you enjoy this video of his presentation...
• Hear CEO Craig Reid Speak at The Australian Payroll Association Conference in Melbourne on Thu 23rd Oct
  on Aug 14, 2014
  I'm delighted to announce that I will be speaking at The Australian Payroll Association Conference in Melbourne on Thu 23rd Oct. DETAILS Theme: Where compliance meets efficiency, payroll magic happens Date: Thursday 23 October 2014, 8.00am to 5.00...
• 2014 Report: The Pursuit of Process excellence in Asia Pacific
  on Jul 14, 2014
  Thanks to the guys over at The Process Excellence Network I'm able to share this report with you. A survey on process excellence was recently conducted across Asia, Australia and New Zealand, featuring insights from 105 respondents in more than 19 in...
• Hear CEO Craig Reid Speak about "The Process Revolution" at Building Business Capability Sydney on 1st September (and receive 15% off)
  on Jun 25, 2014 in Agile BPM Customer Experience
  I'm delighted to announce that I'll be speaking at Building Business Capability Sydney on Monday 1st September. What's more, as a reader of my blog you're entitled to receive a discounted rate of 15%. Simply register here and enter the promotional co...

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