How to deliver world-class service to attract and retain loyal customers. Great tips and techniques to immediately improve your current level of service delivery and WOW your customers
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TeriYanovitch
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Tags: customer service, customer service training, great customer service, excellent customer service, quality customer service tips
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Latest Blog Posts for Customer Service
- Solidify Your Culture with This One Action Recently, I was talking to an attorney who had just joined a very large firm with over 700 lawyers practicing in offices all across the country. He was most impressed with what a strong culture they had in their common values and servic...
- Super Uber Last week I went on a trip with my daughter to San Francisco. She showed me a new way of moving around a city that is revolutionizing the transportation industry. It’s all about customer service and innovation. It’s Uber! Using the Uber ap...
- Are You Easy To Do Business With? The instructions said all you had to do was sign-in and follow the directions. Simple enough. Who would have imagined a process could be so daunting? Yet, it’s one we have all experienced. Either it’s a wrong user name or wrong password...
- Customer Service PresenceWhat is customer service presence? It is when the customer has the perception that the employee truly cares about them, their needs, and their desires. It is when a customer trusts that the employee is doing everything they can to help them. Customer...
- Defining What’s Important – Walt Disney and Philip CrosbyPhilip Crosby, one of the leading gurus in quality improvement, took me to breakfast when he hired me in 1983 and during the meal gave me a gift. The gift was a wooden box with a Cross pen inserted. Engraved on the box was the word ADEPT. He explaine...
- A Memorable WOW for CustomersCustomers of WestJet Airlines, a Canadian based airline, received a most memorable WOW this Christmas season. And what’s interesting about the story, is that the employees appear to be having as good a time in creating the WOW, as do the passengers...
- What Did I Hear? What Did I Hear? Do you pay attention to the background sounds in the places you go? Olive Garden thinks so. That’s why they are changing up the music you hear when dining in their restaurants according to an article in today’s news. In an...
- Holiday Service at its Best! 10 Great Tips.Holiday Service at its Best! 10 Great Tips. All signs of the holidays approaching are here, whether we are ready or not. Street wreaths are hung, store window displays are glittering, and holiday carols are playing on the radio. The environment is sh...
- American Express Proves Value of Excellent ServiceLast year American Express conducted a survey that found 70% of Americans are willing to spend an average of 13% more with companies they believe provide excellent service. As for the reasons why they would be willing to spend more with that kind of...
- Target and Verizon Offer GREAT Customer ExperienceRecently while shopping in a Target store, I saw the opportunity to purchase a new phone with my Verizon provider. How convenient! The representative greeted me warmly as I entered his area and made me feel comfortable and welcome. He made some smal...
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