Latest Blog Posts for Never Mind the Manager

• Guest Post: My Buffalo Wild Wings Rant
  on Aug 21, 2010 in Guest post customer care motivation David Burkus employee engagement guest author
  One of the great benefits of blogging is that you get to connect with people you would never meet in real life. David Burkus of the LeaderLab is providing this blog with his second guest post. If you want to read more from David, check out his previo...
• How to Set Yourself Goals
  on Aug 19, 2010 in Coaching learning goals
  I want you to think about your goals and find out if your goals are learning goals or achievement goals. There is a significant difference in the way these difference goals work.  You should figure out which kind of goals you should apply in order t...
• The Sweet Goodbye
  on Aug 12, 2010 in Featured customer care
  Have you ever visited a friend and when you are about to leave he grabs hold of your feet and begs you to stay. He even offers you another free beer or cake, or promises to behave. He didn’t mean to be rude or ignorant. He would even give you money...
• Great Employee Care equals Great Customer Care
  on Aug 11, 2010 in For leaders Headline customer care motivation employee engagement leadership
  Providing good customer care is not enough anymore. Any company can huff and puff together a good customer service, but to be able to stand out in the crowd you need to go for more. You need to surprise your customers. You need to make your customer...
• 40 more or less fun stuff to do at work!
  on Aug 9, 2010 in fun at work employee engagement
  Praise one of your co-workers each day. Bring candy, fruit or food to work on Thursday to share. Say hello to at least two strangers at work. Bring a deck of cards to use during breaks. Smile. Make a to-do list on Monday. Go to work 30 minutes earlie...
• Leadership Succession Planning
  on Aug 7, 2010 in For leaders leadership
  Recent studies reveal lack of succession planning amongst CEO’s. 39 % of respondents cited that they have “zero” viable internal candidates *. I find this scary. A good leader should always have a good candidate at hand. Making sure tha...

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