Latest Blog Posts for Automotive Service Training

• Press / Media Release
  on Jan 20, 2012
  MEDIA RELEASE   18 January 2012  Tools to Tackle Today’s Service Department ChallengesWith auto industry troubles dominating recent headlines, the can-do ‘never give up’ attitude of Service Directors like David Spicer promises hope for the...
• Automotive Consumer Protection
  on Oct 30, 2011
  The automotive industry requires a complete overhaul of the consumer protection act.  I say this because I am currently consulting for a dealer that has committed numerous offences against NYS DMV, NYS tax, NYS consumers, Bank floor plan and the emp...
• Shop Productivity Exemplifies Structure
  on Aug 15, 2011
  In today’s tough economic climate shop productivity is more crucial than ever.  Good technicians are in short supply and high demand.  Training takes technicians off the floor and sometimes this is a great thing.  For example sending your techni...
• Coaching & Mentoring to New Opportunities
  on Aug 12, 2011
  As a manager in today’s economic climate, now is the most critical time to coach and mentor your employees.  Coaching and mentoring can be a major challenge for most managers as they need to fit this in between running and planning the day-to-day...
• You catch more flies with honey
  on Aug 5, 2011
  As a leader…do you know what motivates every individual in your organization?? Do you know why each individual comes to work each day…and earns a living working with you?  This question was posed on Linkedin and refers more to the sales departme...
• Your Kidding, You're a Micromanager?
  on Aug 2, 2011
  Micromanagement is the direct management of a project, person or business to an excessive degree.  The word micro management can be summed up as too close for comfort.  Avoid this method as much as possible!  Micromanagement can lead to stifling...
• Retention Strategy
  on May 8, 2011
  For those of you that depend upon your retention rates to be higher, it may cost you a bit to gain a lot. I have said this so many times during my career, “It takes money to make money”! The average dealership loses 50% of its servicing clientele...
• Customer Deception
  on Mar 27, 2011
  We all have them, customers that habitually blame your employees and your dealership for anything and everything. This particular class of people take away what you can offer your really great customers who may actually deserve something extra becaus...
• Dealership Fixed Operations
  on Mar 20, 2011
  Have you bothered to look at your own website or that of your competition lately? We all do a great job promoting new and used car sales on our web pages, yet we place the service tab somewhere on the home page. Since the service department sells the...
• Life is Fragile
  on Mar 13, 2011
  When I turned on my television set and watched the horrific events unfold in Japan, my first thought was, “What is this movie” then reality set in that this was a real event unfolding live for the entire world to witness. It was strange to still...

{pvComments::user_name}

{pvComments::date}

Delete 

{pvComments::comment}

Post a Comment