Latest Blog Posts for Hotel Training Mysteries

• A fantastic deal for anyone who is skeptical about quality assurance and it’s value.
  on Jan 31, 2012 in Hotel Service Connection
  Service Connection has never been offered as low as it is this month! In fact, it is 75% lower than our normal monthly contract fee and it is for a limited time only. Until February 15th, sign up for an introductory offer. 5 customized quality assura...
• Social Media. Are you ignoring your biggest asset? You decide.
  on Jan 8, 2012 in Hotel Service Connection agcustomhospitality Angelique Giles call center training corporate executive service training customer service and social media customer service training programs Guest Service Training hotel front desk training hotel mystery shop calls hotel mystery shopper hotel on site inspections hotel on site training hotel operational training Hotel Revenue Builders hotel revenue management Hotel Training Hotel Training programs leverage social media leverage social media in 2011 service and social media monitoring Service Connection service training programs service training webinar social media social media 2011 stats train the trainer Training for the new generation what people talk about on social media.
  It has taken some time for me to put together this article.  Not because I don’t know what to say or that I am short of information but more so because I am so passionate about this and have had difficulty breaking that down into a readable an...
• Social Media. Are you ignoring your biggest asset? You decide.
  on Jan 8, 2012 in Hotel Service Connection agcustomhospitality Angelique Giles call center training corporate executive service training customer service and social media customer service training programs Guest Service Training hotel front desk training hotel mystery shop calls hotel mystery shopper hotel on site inspections hotel on site training hotel operational training Hotel Revenue Builders hotel revenue management Hotel Training Hotel Training programs leverage social media leverage social media in 2011 service and social media monitoring Service Connection service training programs service training webinar social media social media 2011 stats train the trainer Training for the new generation what people talk about on social media.
  It has taken some time for me to put together this article.  Not because I don’t know what to say or that I am short of information but more so because I am so passionate about this and have had difficulty breaking that down into a readable an...
• Social Media. Are you ignoring your biggest asset? You decide.
  on Jan 8, 2012 in Hotel Service Connection agcustomhospitality Angelique Giles call center training corporate executive service training customer service and social media customer service training programs Guest Service Training hotel front desk training hotel mystery shop calls hotel mystery shopper hotel on site inspections hotel on site training hotel operational training Hotel Revenue Builders hotel revenue management Hotel Training Hotel Training programs leverage social media leverage social media in 2011 service and social media monitoring Service Connection service training programs service training webinar social media social media 2011 stats train the trainer Training for the new generation what people talk about on social media.
  It has taken some time for me to put together this article.  Not because I don’t know what to say or that I am short of information but more so because I am so passionate about this and have had difficulty breaking that down into a readable an...
• Social Media Is Here To Stay. It’s Time To Pay Attention.
  on Dec 28, 2010 in Hotel Service Connection AG Custom Hospitality Angelique Giles Customer Service customer service training hotel front desk training hotel mystery shop calls hotel mystery shopper hotel on site inspections hotel on site training hotel operational training Hotel Training Hotel Training programs mystery call Mystery Shop Calls Service Connection social media training hotels training in hotels tripadvisor twitter
  Every once an awhile I get grumpy.  Not often, but occasionally I have been known to “passionately” share my views.    I am sitting here working on a clients new site and as I mentioned in my last blog, I am incorporating a social med...
• Jetted Tub or Jacuzzi?
  on Dec 28, 2010 in Hotel Service Connection AG Custom Hospitality customer service training Guest Service Training hotel mystery shop calls Hotel Training Service Connection training in hotels
  Jetted Tub or Jacuzzi? Recently I moved into a new condo, during the shopping process the Realtor was providing details of the new condo and one of the amenities was a Jacuzzi. Now I am the first to admit I enjoy relaxing in a bath with a glass of wi...
• Breeding Loyalty And Creating An Emotional Connection Is More Than Service
  on Dec 14, 2010 in Hotel Service Connection AG Custom Hospitality Customer Service customer service training Guest Service Training hotel front desk training hotel mystery shop calls hotel mystery shopper hotel on site inspections hotel on site training hotel operational training Hotel Training mystery call mystery guest Mystery Shop Calls mystery shopping hotel Quality Assurance Service Connection signature worldwide training for hotel Training for the new generation training hotels training in hotels
  I am currently working on a customization for a really fantastic client who has an incredible energy and passion for the teams and is really a breath of fresh air! As a trainer, this was the ideal situation.  We were able to get on site to do a true...
• Exceeding Expectations…Not Always Easy But Well Worth The Effort
  on Nov 29, 2010 in Hotel Service Connection AG Custom Hospitality Customer Service customer service training Guest Service Training hotel front desk training hotel mystery shop calls hotel mystery shopper hotel on site inspections hotel on site training hotel operational training Hotel Revenue Builders Hotel Training Hotel Training programs mystery guest Mystery Shop Calls mystery shopping hotel Quality Assurance Service Connection signature worldwide training for hotel Training for the new generation training hotels training in hotels
  Service as defined in the Oxford dictionary is “the action of or process of servicing” or “an act of assistance.  While “service” includes basic daily duties, Exceptional service depends on the “feel” or demeanor in which you carry out...
• Channel Management Is Important But Executition Still Reigns
  on Oct 25, 2010 in Hotel Service Connection AG Custom Hospitality Angelique Giles Customer Service hotel front desk training hotel mystery shop calls hotel operational training hotel revenue management Hotel Training Mystery Shop Calls Quality Assurance Training for the new generation
  The new ‘in’ in hotel sales is channel management.  No longer good enough if property management systems are offering it as an add-on, this is a market all its own and its gaining momentum.  Finally, the technology craze is hitting hote...
• Training Generation Y. Can we keep up?
  on Oct 15, 2010 in Hotel Service Connection AG Custom Hospitality Angelique Giles Customer Service hotel front desk training hotel mystery shop calls hotel operational training Hotel Revenue Builders hotel revenue management Hotel Training Hotel Training programs Mystery Shop Calls Quality Assurance Training for the new generation
  I am generation X, as are most of our team members so creating a training program for generation Y has been interesting, challenging and slightly complicated. Where to start, I often referred to them as bunnies on speed!  They are connected ( yes, e...

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