A blog for the C-Suite:Articles, observations, and tips about creating a customer service and support culture in your company.

Owner: PhaseWare

Listed in: Business

Language: English

Tags: customer support, customer service, help desk, helpdesk, self service

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Latest Blog Posts for The Successful CXO: Committed to Customer Service

  • Customer Feedback Software - Getting to Know Your Customers
    on Sep 4, 2013
    Anytime іs a good time to gеt to knоw уоur customers. Оnе of thе best ways to gеt to knоw уоur customers іs to proactively аsk fоr feedback. Аsk аt dіffеrеnt times and іn dіffеrеnt ways durіng thе customer relationship, and...
  • A New Year for Customer Service and Support Excellence
    on Jan 14, 2013
    As we begin the New Year, and PhaseWare prepares to celebrate our eighth anniversary, I’d like to look back on the past year and also look forward to what's ahead. As a company, one our major goals heading into 2012 was to improve our content marke...
  • PhaseWare Tracker 7.0 - Released!
    on Sep 17, 2012
    As PhaseWare is committed to providing our users with a superior Customer Support Product, it is my great pleasure to announce the release of PhaseWare Tracker 7.0. This is the 7th major release of the PhaseWare Tracker suite of Customer Support prod...
  • Importance of Defining Company Culture in Startups
    on Aug 13, 2012
    Although Julianna Davies writes for the online MBA education and career resource, here she argues that creating and perpetuating a successful company culture doesn’t require an advanced degree. Rather, company leaders need...
  • The Truth About Feedback Management and Online Business
    on May 22, 2012
    A good business has a lot to do with а solid reputation in your business community. Іn fact, аsіdе frоm a quality service or product, success wоuld sоmеhоw automatically соmе аftеr а business hаs established а good reputation.
  • Just In Time Knowledge Management
    on Apr 13, 2012
    First Call Resolution (FCR) is incredibly important to achieving great customer service.  A rich knowledgebase is a must have tool. For PhaseWare, we have an internal knowledgebase that is accessed by our Customer Support Representitives and an...
  • Customers Hold Your Success in their Hands
    on Jan 10, 2012
    Every business person knows customers are a necessity to your success. They’re going to become more and more prevalent in business decisions as well—or at least they should. Through social media, customers have a significantly higher chan...
  • 2 CRM Trends That Will Improve Your Business in 2012
    on Dec 2, 2011
    There are many different trends popping up for customer relationship management now and will trend throughout 2012 until the next big thing comes along. Here are just a few things to look out for and get on top of before you’re so far behind no...
  • 3 Other SLA’s Used in Customer Service:
    on Nov 11, 2011
    In my last blog, I listed three common SLA’s. However, those aren’t the only three. There are three more that are quite common. There’s multilevel, service-based and customer-based.  The last two are similar to some in the last...
  • 3 Commonly Used Service Level Agreements
    on Nov 9, 2011
    What exactly is a “Service Level Agreement (SLA)”?  Business Dictionary defines SLA as a “contract between a service provider and a customer, it details the nature, quality, and scope of the service to be provided.” ...
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