Latest Blog Posts for Research Proven Management Skills

• The Human Factor – Missing from Behavior Based Safety
  on May 28, 2014 in Safety BBS Behavior Based Safety Human Factors Local Rationality
  Since the early 1970’s, there has been an interest in the application of Applied Behavioral Analysis (ABA) techniques to the improvement of safety performance in the workplace. The pioneering work of B.F. Skinner on Operant Conditioning in the 1940...
• Dealing with Defensiveness in Relationships
  on Apr 23, 2014 in Performance Conflict Defensiveness Fundamental Attribution Error
  If you are a normal human, then you are regularly stuck dealing with defensiveness in relationships, both in yourself and in others. Defensiveness is the normal human reaction to threats to a person’s reputation and/or dignity. We are hardwired to...
• 4 Feedback Pitfalls Every Manager Should Avoid
  on Mar 12, 2014 in Performance Best Boss Communication Feedback Redirection Supervisor
  Giving feedback to employees is critical for improvement to occur, but effective feedback involves avoiding these four pitfalls. 1. Avoiding feedback all together or waiting too long to give it Research has demonstrated that feedback that follows imm...
• 3 Keys to Building and Maintaining Confidence and Confidentiality
  on Feb 26, 2014 in Performance Best Boss Coaching Confidence Confidentiality Relationship Supervisor Trust
  “Confidence” is the feeling or belief that you can rely on someone to do what they say they will do, including keeping personal information confidential.  In supervisor and coaching relationships there must be mutual confidence between the parti...
• All They Care About Is Money!
  on Jan 29, 2014 in Performance Best Boss Extrinsic Motivation Money Supervisor
  So is money a requirement for motivating employees? For years we have been asking students in our Performance Management classes to tell us why people leave their jobs, and for years they have told us that most people leave for more money. Actually,...
• Conflicting goals make room for performance failures
  on Dec 18, 2013 in Performance Complexity Conflicting Goals Failure Supervisor
  Most people do not set out to fail. On the contrary, most of us regularly attempt to succeed; but at times we do fail none-the-less. The role of a supervisor is to get results through the efforts of other people, so an important question for supervis...
• Consequence Predictability and Results
  on Nov 25, 2013 in Performance Accountability Best Boss Consequence Consequence Predictability Feedback Motivation Redirection Stress Supervisor
  Have you ever worked for someone whose reactions were unpredictable? One day they were giving positive feedback for success and the next day they were dressing you down for the same results? How did/would that make you feel? What impact would that ha...
• Unsafe Behavior Is a Downstream Indicator
  on Oct 23, 2013 in Safety Climate Complex Systems Downstream Indicators Upstream Indicators
  At first glance, the suggestion that behavior is a “downstream” indicator may seem ridiculous, because in the world of safety and accident prevention, behavior is almost universally viewed as an “upstream or leading” indicator.  The more uns...
• 4 Keys to Effective Listening that Maintain Mutual Respect
  on Sep 25, 2013 in Performance Best Boss Body Language Listening Mutual Respect Supervisor Trust
    “Respect” does not necessarily mean to admire or even to like the other person, but it does mean to see the other person as worthy of special consideration. Mutual respect therefore means to be considerate of each other as a means of build...
• Why Rule Breaking Makes Sense
  on Aug 28, 2013 in Performance Complex Systems Complexity Local Rationality Policies and Procedures Safety
  Complexity & Rationality Why do employees decide to break the rules?  Do it their way?  Resist change?  It doesn’t make any sense! It can be frustrating, and often perplexing, when employees fail to adhere to company policies and procedures,...

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