Contact Centre Blogs


Discussions on contact centre issues

Owner: accordpartners

Listed in: Academics

Other Tags: leadership, performance, homeworking, benchmarking


This blog discussed leadership, management and human resource issues from a contact centre.. perspective

Owner: Geoffhardy1

Listed in: Business

Other Tags: leadership, leader, management, team leader


There are many frustrations with call centre technology as it stands and often the problem stems.. from having to integrate too many separate systems that are responsible for different functions.

Owner: tech45no

Listed in: Technology

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